Patient Rights and Responsibilities
Southern Regional Medical Center respects and supports your rights as a
patient, recognizing that each patient is an individual with unique health
care needs. Because of the importance of respecting each patient's
personal dignity, we provide considerate, respectful care focused upon
the patient's individual needs. Southern Regional affirms the patient's
right to make decisions regarding his or her medical care including the
decision to discontinue treatment, to the extent permitted by law. While
you are a patient in the hospital, your
RIGHTS include the following:
You have the right to considerate and respectful care.
You have the right to be well informed about your illness, possible treatments,
and likely outcome and to discuss this information with your doctor. You
have the right to know the names and roles of people treating you.
You have the right to consent to or to refuse a treatment, as permitted
by law, throughout your hospital stay. If you refuse a recommended treatment,
you will receive other needed and available care.
You have the right to appropriate assessment and management of pain. You
will receive information about pain and pain relief measures from your
care providers in an effort to develop and implement with you a plan for
You have the right to have an advance directive, such as a living will
or durable power of attorney. These documents express your choices about
your future care or name someone to decide if you cannot speak for yourself.
If you have a written advance directive, you should provide a copy to
the hospital, your family and your doctor.
You have the right to privacy. The hospital, your doctor and others caring
for you will protect your privacy as much as possible.
You have the right to expect that treatment records are confidential unless
you have given permission to release information or reporting is required
or permitted by law. When the hospital releases records to others, such
as insurers, it emphasizes that the records are confidential.
You have the right to expect that the hospital will give you necessary
health services to the best of its ability. Treatment, referral or transfer
may be recommended. If transfer is recommended or requested, you will
be informed of risks, benefits and alternatives. You will not be transferred
until the other institution agrees to accept you.
You have the right to know if this hospital has relationships with outside
parties that may influence your treatment and care. These relationships
may be with educational institutions, other health care providers, or insurers.
You have the right to consent or decline to take part in research affecting
your care. If you choose not to take part, you will receive the most effective
care the hospital otherwise provides.
You have the right to be told of realistic care alternatives when hospital
care is no longer appropriate.
You have the right to know about hospital rules that affect you and your
treatment and about charges and payment methods. You have the right to
know about hospital resources, such as patient representatives or ethics
committees that can help you resolve problems and answer questions about
your hospital stay and care.
You have the right to express concerns to Administration or other appropriate
persons regarding care and/or delivery of services. The hospital encourages
communication of concerns through staff nurse, patient representative,
physicians, and patient surveys or patient requests.
RESPONSIBILITIES as a patient. You are responsible for providing information about your
health, including past illnesses, hospital stays, and use of medicine.
You are responsible for asking questions when you do not understand information
or instructions. If you believe you cannot follow through with your treatment,
you are responsible for telling your doctor.
This hospital works to provide care efficiently and fairly to all patients
and the community. You and your visitors are responsible for being considerate
of the needs of other patients, staff and hospital. You are responsible
for providing information for insurance and for working with the hospital
to arrange payment, when needed.Your health depends not just on your hospital
care but, in the long term, on the decisions you make in your daily life.
You are responsible for recognizing the effect of life-style on your personal
health. A hospital serves many purposes. Hospitals work to improve people's
health; treat people with injury and disease; educate doctors, health
professionals, patients and community members; and improve understanding
of health and disease. In carrying out these activities, this institution
works to respect your values and dignity.
You have the right to voice your complaints or suggest changes without
any fear of reprisal. We want you to know you have a voice in your care
and you should tell us about any problems you have had.
You may ask to speak with someone in charge in the department where you
are. This could be a supervisor or a charge nurse. We also have a Risk
& Safety Coordinator available in the hospital during normal work
hours. (Monday-Friday 8a.m.- 4:30p.m) You can call them by dialing extension
# 8394 from your patient room or dial (770) 991-8394 on an outside line.
For after hours, dial zero on the hospital phone and ask to speak with
the Administrative Supervisor.
Each state has a toll-free number you may call to make inquiries or complaints.
You may also use the below numbers to lodge complaints.
Georgia: (800) 326-0291
9 a.m.- 4 p.m. Monday - Friday except holidays.
SRMC is Joint Commission Accredited.
The Joint Commission (TJC) (800) 994-6610