Patient's Guide

Patient Guide

2015 Patient Guide

(Click image to view Southern Regional's Patient Guide)

The following information is provided to educate you about the quality of care and amenities we offer our patients.

Patient Meals

  • After your admission, a dietetics representative will speak to you about meal selection during your hospitalization.

  • Southern Regional's Food and Nutrition Services Department is staffed by registered dietitians who have extensive training in designing and implementing diet plans.

    • While the schedule varies by nursing unit, the following is an approximate meal-serving schedule:

      • Breakfast: 7:30 am to 9 am

      • Lunch: 11:30 am to 1 pm

      • Dinner: 4:30 pm to 6 pm

Cafeteria Hours

Visitors may purchase meals in the hospital cafeteria. The Magnolia Grill is located on the ground floor behind the "A" elevators. Mealtimes offer a range of choices. Hours of operation:

Breakfast: 6:30am to 9:30am
Lunch: 11am to 2pm
Dinner: 5pm to 7pm

Vending machines are located on the ground floor next to the cafeteria and off the Women's Life Center Lobby. Cold drink machines are located on each floor.

Telephone Service

  • As your rest is important, calls will not ring to your room between 9:30 p.m. and 7 a.m.
  • Each of the patient rooms includes a telephone with a direct dial number (770) 909-2, plus the three digits of your room number.
  • To make local outgoing calls, please dial 9 and the telephone number.
  • Calling card or collect long distance calls can be placed by dialing 9+0+area code+number.
  • Southern Regional Health System's main number is (770) 991-8000.
  • Public pay phones are located behind the information desk in the main lobby and in most waiting rooms.

Discharge from Hospital

  • Once your physician has written a discharge order and all final testing is complete, we will help you prepare to leave. This process may take some time as your nurses will need to complete your paperwork and discuss your discharge plan and instructions with you.
  • Please be sure you have arranged for appropriate transportation home. For your safety, you will be escorted out via wheelchair.
  • Health Information Services/Medical Records Patients may have access to information in their medical record after discharge. There is no fee for records to be sent to your physician's office for continued care.
  • You may also request copies of your medical records. There is a fee for the medical record copies. Authorization forms may be mailed or picked up in the Health Information Services Department on the ground floor. Please allow three to five business days for your request to be processed.
  • For additional information, call the Health Information Services Department at (770) 991-8175, option #3. Office hours are 8:00 am to 4:30 pm, Monday through Friday.

Case Management

Case Management assists with planning post-hospital care, coordinating patient care during hospitalization, and assisting with financial needs and social concerns. Services provided for patients include:

  1. Referrals to Southern Regional Homecare or to other organizations.
  2. Assistance with socio-economic concerns and benefits, such as Social Security, Disability, Medicare, Medicaid or financial assistance.
  3. Placement at non-acute facilities, skilled nursing facilities, rehabilitation centers or personal care homes.
  4. Referrals to community resources.
  5. Social work consultations and crisis interventions.

Pain Management

People used to think that pain was something they "just had to put up with". With current treatments, this is no longer true. At Southern Regional Health System, you can work with your nurse and doctors to prevent or relieve pain. Please let us know if you are experiencing any type of pain.

Important Phone Numbers

Southern Regional Health System

(770) 991-8000

Physician Referral

(404) 778-7777

Scheduling Department

(770) 991-8144

Department Number


(770) 991-8160


(770) 991-8140

Case Management

(770) 991-8398

Spiritual Support (Chaplain)

(770) 991-8399

Education Department

(770) 991-8133

Financial Counselors

(770) 991-5345

Food and Nutrition Services

(770) 991-8030

Health Information Services (Medical Records)

(770) 991-8175

Hospital Operator

(770) 991-8000

Information Desk

(770) 991-8125

Patient Accounts (billing questions)

(770) 991-8130

Patient Room

(770) 991-8000+2 + Room Number


(770) 991-5999

TIGR-TV Video on Demand Request

(770) 991-5883

Volunteer Services

(770) 991-8124

Windmill Gift Shop

(770) 991-8195

Patient Safety

  • Patient safety is critical to patient care.
  • To report concerns related to care, treatment, services and patient safety issues, please call a Risk & Safety Coordinator at (770) 991-8394.