Committed To You!

Southern Regional Health System created the “Pillars of Excellence” to measure success of its Service Excellence Initiative (SEI). Southern Regional employees, staff and our physicians are the foundation upon which we focus efforts on each of the five “pillars”. Each of the 5 pillars (Quality/Safety, Service, People, Finance and Growth) integrates strategic goals and objectives that relate to the SEI. Each department within the Southern Regional organization can measure its contribution toward achieving goals by placing measurements on each of the pillars. Achieving continuous performance improvement for each pillar of our Service Excellence Initiative and then communicating those achievements will insure that Southern Regional remains the healthcare provider of choice as well as the employer of choice in the Southern Crescent.

Following are examples of components of each Pillar through which Southern Regional measures its success:

• Service: Patient Satisfaction scores, health fairs, health education and community programs, and charitable donations.
   

• People: Employee and Physician Satisfaction results, SRHS ‘Legends” program, A+ Employer award, education opportunities, special accomplishments and achievements for outstanding employees.
   

• Quality and Safety: Clinical Core Measures such as measurements for treating pneumonia and congestive heart failure patients, and numerous safety programs currently in place. Clinical initiatives such as the implementation of the new Acute Coronary Syndrome pathways, JCAHO accreditations and specific departmental accreditations also fall under this pillar.
   

• Finance: Goals and objectives such as reduce length of stay, cost improvement initiatives, investments in building, equipment and technology, and provision for indigent and charity care.
   

• Growth: New technologies, new procedures, Centers of Emphasis focus.