If You Have Health Insurance
We will need you to bring your health insurance card or proof of coverage with you to the hospital. We also may need the insurance forms, which are supplied by your employer or insurance company. All patients should familiarize themselves with the terms of their insurance coverage. This will help you understand the hospital's billing procedures and charges.
If you are admitted to the hospital, you will be asked to sign a form assigning all insurance benefits for your stay to Southern Regional. This form allows us to file with your insurance company and collect money on your behalf. After you are discharged, we will send a claim to your insurance company seeking payment. You should receive a statement from the hospital within 45 days of discharge and then every subsequent 30 days until the account is resoloved. We encourage your help in assisting us with collection of the appropriate amount from your insurance company.
If You Are a Member of an HMO or PPO
Your plan may have special requirements, such as a second surgical opinion or pre-certification, for certain tests or procedures. It is your responsibility to make sure the requirements are followed. If not, you may be financially responsible for all or part of the services rendered in the hospital. Some physician specialists may not participate in your health care plan, and their services may not by covered.
If You Are Covered by Medicare
We will need a copy of your Medicare card to verify eligibility and process your Medicare claim. You should be aware that the Medicare program specifically excludes payment for certain items and services such as cosmetic surgery, some oral surgery procedures, personal comfort items, hearing evaluations and others. If you have a Medicare Supplement plan you will also need to bring a copy of your card so that we can verify eligibility and process claim after Medicare as paid, if there is a balance due. Please visit the Medicare site for more information.
If You Are Covered by Medicaid
We will need a copy of your Medicaid card for the current month. Medicaid also has payment limitations on a number of services and items. Medicaid does not pay for the cost of a private room unless medically necessary. For more information on the Georgia Medicaid program, please visit the State of Georgia's Department of Community Health's site.
If You Have No Health Insurance
You can discuss financial arrangements with a representative from our Patient Accounts Department. Their phone number is (770) 991-8130. In addition, this department can help you with applying for Medicaid or other government assistance programs.