Patient Guide
The following information is provided to educate you about the quality of care and amenities we offer our patients.
Patient Meals
-
After your admission, a dietetics representative will speak to you about meal selection during your hospitalization.
-
Southern Regional's Food and Nutrition Services Department
is staffed by registered dietitians who have extensive training in
designing and implementing diet plans.
-
While the schedule varies by
nursing unit, the following is an approximate meal-serving schedule:
|
Breakfast
|
Lunch
|
Dinner
|
|
7:30 a.m. to 9 a.m.
|
11:30 a.m. to 1 p.m.
|
4:30 p.m. to 6 p.m.
|
Cafeteria Hours
Visitors may purchase meals in the hospital cafeteria. The Magnolia
Grill is located on the ground floor behind the "A" elevators. Mealtimes
offer a range of choices. Hours of operation:
| Breakfast |
Lunch |
Dinner |
| 6:30 a.m. to 9:30 a.m. |
11 a.m. to 2 p.m.
|
5 p.m. to 7 p.m. |
Vending machines are located on the ground floor next to the
cafeteria and off the Women's Life Center Lobby. Cold drink machines are
located on each floor.
Telephone Service
- As your rest is
important, calls will not ring to your room between 9:30 p.m. and 7
a.m.
- Each of the patient rooms includes a telephone with a direct dial number
(770) 909-2, plus the three digits of your room number.
- To make local outgoing calls, please dial 9 and the telephone
number.
- Calling card or collect long distance calls can be placed by
dialing 9+0+area code+number.
- Southern Regional Health System's main
number is (770) 991-8000.
- Public pay phones are located behind the
information desk in the main lobby and in most waiting rooms.
Discharge from Hospital
- Once your physician has written a discharge order and all final testing
is complete, we will help you prepare to leave. This process may take
some time as your nurses will need to complete your paperwork and
discuss your discharge plan and instructions with you.
- Please be sure
you have arranged for appropriate transportation home. For your safety,
you will be escorted out via wheelchair.
- Health Information
Services/Medical Records Patients may have access to information in
their medical record after discharge. There is no fee for records to be
sent to your physician's office for continued care.
- You may also request
copies of your medical records. There is a fee for the medical record
copies. Authorization forms may be mailed or picked up in the Health
Information Services Department on the ground floor. Please allow three
to five business days for your request to be processed.
- For additional
information, call the Health Information Services Department at (770)
991-8175, option #3. Office hours are 8:00 am to 4:30 pm, Monday through
Friday.
Case Management
Case Management assists with planning post-hospital care,
coordinating patient care during hospitalization, and assisting with
financial needs and social concerns. Services provided for patients
include:
- Referrals to Southern Regional Homecare or to other organizations.
- Assistance with socio-economic concerns and benefits, such as Social
Security, Disability, Medicare, Medicaid or financial assistance.
- Placement at non-acute facilities, skilled nursing facilities, rehabilitation centers or personal care homes.
- Referrals to community resources.
- Social work consultations and crisis interventions.
Pain Management
People used to think that pain was something they "just had to put up
with". With current treatments, this is no longer true. At Southern
Regional Health System, you can work with your nurse and doctors to
prevent or relieve pain. Please let us know if you are experiencing any
type of pain.
Important Phone Numbers
| Southern Regional Health System |
(770) 991-8000 |
| Physician Referral |
(770) 541-1111 |
Department
|
Number
|
|
Administration
|
(770) 991-8160
|
|
Admissions
|
(770) 991-8140
|
|
Case Management
|
(770) 991-8398
|
|
Spiritual Support (Chaplain)
|
(770) 991-8399
|
|
Education Department
|
(770) 991-8133
|
|
Financial Counselors
|
(770) 991-5345
|
|
Food and Nutrition Services
|
(770) 991-8030
|
|
Health Information Services (Medical Records)
|
(770) 991-8175
|
|
Hospital Operator
|
(770) 991-8000
|
|
Information Desk
|
(770) 991-8125
|
|
Patient Accounts (billing questions)
|
(770) 991-8130
|
|
Patient Room
|
(770) 991-8000+2 + Room Number
|
|
Security
|
(770) 991-5999
|
|
TIGR-TV Video on Demand Request
|
(770) 991-5883
|
|
Volunteer Services
|
(770) 991-8124
|
|
Windmill Gift Shop
|
(770) 991-8195
|
Patient Safety
- Patient safety is critical to patient care.
- To report concerns related
to care, treatment, services and patient safety issues, please call a
Risk & Safety Coordinator at (770) 991-8394.