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Patient & Family Guide

Following is important information for patients and their families about Southern Regional's services, amenities and quality of care, including information about patient meals, cafeteria hours, patient discharge procedures, case management, important phone numbers, and patient safety.

Patient Meals

  • After your admission, a dietetics representative will speak to you about meal selection during your hospitalization.

  • Southern Regional's Food and Nutrition Services Department is staffed by registered dietitians who have extensive training in designing and implementing diet plans.

    • While the schedule varies by nursing unit, the following is an approximate meal-serving schedule:

      • Breakfast: 7:30 a.m. to 9 a.m.

      • Lunch: 11:30 a.m. to 1 p.m.

      • Dinner: 4:30 p.m. to 6 p.m.

Cafeteria Hours

Visitors may purchase meals in the hospital cafeteria. The Magnolia Grill is located on the ground floor behind the "A" elevators. Mealtimes offer a range of choices. Hours of operation:

  • Breakfast: 7:00 a.m. to 9:30 a.m.
  • Lunch: 11 a.m. to 2 p.m.
  • Dinner: The Cafe is currently not open for dinner.

Vending machines are located on the ground floor next to the cafeteria and off the Women's Life Center Lobby. Cold drink machines are located on each floor.

Telephone Service

  • Because patient rest is very important, calls will not ring to patient rooms between 9:30 p.m. and 7 a.m.
  • Each of the patient rooms includes a telephone with a direct dial number (770) 909-2, plus the three digits of your room number.
  • To make local outgoing calls, please dial 9 and the telephone number.
  • Calling card or collect long distance calls can be placed by dialing 9+0+area code+number.
  • Southern Regional Health System's main number is 770-991-8000.
  • Public pay phones are located behind the information desk in the main lobby and in most waiting rooms.

Discharge from Hospital

  • Once your physician has written a discharge order and all final testing is complete, we will help you prepare to leave. This process may take some time as your nurses will need to complete your paperwork and discuss your discharge plan and instructions with you.
  • Please be sure you have arranged for appropriate transportation home. For your safety, you will be escorted out via wheelchair.
  • Health Information Services/Medical Records Patients may have access to information in their medical records after discharge. There is no fee for records to be sent to your physician's office for continued care.
  • You may also request copies of your medical records. There is a fee for the medical record copies. Authorization forms may be mailed or picked up in the Health Information Services Department on the ground floor. Please allow three to five business days for your request to be processed.
  • For additional information, call the Health Information Services Department at 770-991-8175, option #3. Office hours are 8:00 am to 4:30 pm, Monday through Friday.

Case Management

Case Management assists with planning post-hospital care, coordinating patient care during hospitalization, and assisting with financial needs and social concerns. Services provided for patients include:

  1. Referrals to Southern Regional Homecare or to other organizations.
  2. Assistance with socio-economic concerns and benefits, such as Social Security, Disability, Medicare, Medicaid or financial assistance.
  3. Placement at non-acute facilities, skilled nursing facilities, rehabilitation centers or personal care homes.
  4. Referrals to community resources.
  5. Social work consultations and crisis interventions.

Pain Management

People used to think that pain was something they "just had to put up with."

With current treatments, this is no longer true. At Southern Regional Health System, you can work with your nurse and doctors to prevent or relieve pain. Please let us know if you are experiencing any type of pain.

Important Phone Numbers

Southern Regional Medical Center Main Line 770-991-8000

Administration: 770-991-8084

Admissions: 770-991-8140

Case Management: 770-991-8398

Education Dept: 770-991-8398

Financial Counselors: 770-991-5345

Food Services: 770-991-8030

Gift Shop: 770-991-8195

Health Information Services (Medical Records): 770-991-8175

Operation: 770-991-8000

Patient Accounts (Billing): 770-991-8130

Patient Room: 770-991-8000+2+Room Number

Scheduling: 770-991-8144

Security: 770-991-5999

Volunteer Services: 770-897-7118

Patient Safety

  • Patient safety is critical to patient care.
  • To report concerns related to care, treatment, services and patient safety issues, please call a Risk & Safety Coordinator at 770-991-8273.